FAQ's
1. Do you offer free shipping?
Yes, all our products come with free shipping. Depending on your country, you may be subject to import taxes, which are the responsibility of the customer. Please refer to our Shipping Page for more detailed shipping information.
2. What is the processing time for my order?
Our processing time is typically 1-4 days, with most orders shipped within 24-48 hours. Once dispatched, you will receive a tracking link to follow your order’s journey.
3. How long will shipping take?
Shipping times generally range from 1-5 days, depending on your location. We strive to ensure a seamless experience from order to delivery.
4. Do you offer international shipping?
Yes, we offer international shipping. Delivery times vary based on location.
5. Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive a tracking number via email so you can monitor its progress.
6. Do you offer returns or exchanges?
Due to the bespoke nature of our items, all sales are final. Please review your order carefully before making a purchase. If you receive a damaged or defective item, please contact us within 7 days for assistance.
7. How do I care for my prints/throws?
For art prints, we recommend framing with UV-protective glass to preserve their quality. For woven throws, we suggest gentle hand washing or dry cleaning to maintain the craftsmanship.
8. Can I request a custom size for my art print or throw?
Yes, we offer custom sizes for both our prints. Please reach out to us at atelier@annalindeman.com with your specific requirements.
9. What materials are your products made from?
We use only the finest materials, such as 100% premium cotton rag paper for our prints and 100% natural cotton for our throws, ensuring exceptional quality and craftsmanship.
10. How do I contact customer support?
For inquiries, please email us at atelier@annalindeman.com. We aim to respond to all messages within 48 hours.
11. Will I be charged customs or import duties?
Customs duties and taxes may apply depending on your location. These fees are the responsibility of the customer and are not included in the shipping cost.
12. Do you offer gift wrapping?
At this time, we do not offer gift wrapping.
13. Can I change or cancel my order after it’s been placed?
You may cancel your order within 4 hours of placing it. After that, the order will be processed and cannot be modified.
14. Do you offer wholesale or bulk purchasing options?
We do not offer wholesale options, but if you are interested in bulk purchasing, please contact us through our Contact page for more information.
15. Can I purchase a sample of your products?
We do not offer samples of our products. However, we encourage you to reach out if you have specific inquiries or require more details.
16. Are your products eco-friendly or sustainable?
Yes, sustainability is at the heart of our brand. We use eco-conscious materials and strive to minimize our environmental impact throughout our production process.